Refund Policy
Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Several types of goods are exempt from being returned, including perishable goods, custom products, and personal care items.
Non-returnable Items
The following items cannot be returned:
- Opened food products or perishable goods
- Custom-made or personalized items
- Intimate apparel or swimwear for hygiene reasons
- Final sale items marked as such
- Gift cards
- Damaged items due to customer misuse
Return Process
To initiate a return, please follow these steps:
- Log into your account on our website
- Navigate to your order history and select the relevant order
- Complete the return request form
- Print the prepaid return shipping label
- Securely package your items and attach the return label
- Drop off the package at any authorized shipping location
You will receive an email confirmation once we receive and process your return.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). The cost of return shipping will be deducted from your refund if you choose to use our prepaid return label.
Refund Processing Time
After we receive your return, please allow 7-10 business days for us to process it. We will notify you by email once your return has been processed. Your refund will be credited to your original method of payment. Depending on your financial institution, it may take additional business days for the refund to appear on your statement.
Late or Missing Refunds
If you haven’t received your refund after 15 business days:
- Check your bank account again
- Contact your credit card company as processing times may vary
- Contact your bank as there may be a processing delay
- If you’ve completed these steps and still haven’t received your refund, please contact us
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team through the contact form on our website.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will require photos of the damaged or defective product and may ask you to return the item to us. In such cases, we will cover all shipping costs and process a full refund or replacement once we receive the returned item.
Partial Returns
If you are returning only part of your order, the refund will be calculated based on the items returned. Shipping costs are non-refundable unless the return is due to our error.
International Returns
For international orders:
- Return shipping costs are the customer’s responsibility
- Include all customs documentation with your return
- Mark the package as “Returned Goods” to avoid additional customs charges
- We recommend using a tracked and insured shipping service
Questions
If you have any questions about our refund policy or need assistance with a return, please contact us through the contact form available on our website. Please include your order number and the reason for your return in your message to help us process your request quickly.